Section Director

4 weeks ago


Montreal, Quebec, Canada National Bank Full time

A career as a Section Director - Investment Operations at National Bank means working with a dynamic, evolving team, where work is stimulating and diverse, and where management practices promote a good life balance.

As a key member of our IT Operations sector, you will be responsible for accompanying and supporting a team of +/- 15 auxiliary employees responsible for account opening and documentation management.

Your leadership role will ensure the smooth running of operations, timely and efficient handling of files, and mobilizing your team members.

Key responsibilities include:

  • Mobilize and manage human resources to ensure the achievement of the business plan
  • Ensure the workflow of your section to meet service productivity and quality objectives, and their compliance with policies, standards, and procedures
  • Monitor support activities and implement controls to maximize efficiency and quality of operations, while contributing to their evolution
  • Conduct or oversee various analyses, research, or special projects that have a significant impact on the profitability and efficiency of the Bank
  • Establish and maintain effective communications with stakeholders involved in the activities of the Section
  • Ensure the development and updating of employees' knowledge through personalized coaching
  • Implement and monitor development plans

Within the IT Operations sector, you will be part of a large team of +/- 40 colleagues and report to the Director, Account opening & Documentation management, Investment Operations.

Our team stands out for its dynamism, collaboration between peers and the business line, as well as the desire to serve the client well.

We aim to offer you maximum flexibility in your work to promote your quality of life, including hybrid in-office and remote work, flexible working time, and flexible time off at times that matter.

Prerequisites include:

  • Industry-related bachelor's degree and 4 years of relevant experience OR Master's degree and 2 years of experience OR University certificate and 6 years of relevant experience
  • Experience in people management and coaching
  • Experience in banking and investment is essential
  • Ability to plan and organize work according to volume, resources, and priorities
  • Knowledge of investment products and brokerage accounts is desirable
  • Experience in process and operations optimization is a strong asset

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience.

We actively listen to employees' ideas and encourage regular feedback and ongoing communication.

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

Our mission is to have a positive impact on peoples' lives.

We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible.

If you require accommodation, feel free to let us know during your first conversations with us.

We welcome all candidates.


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