Customer Service Representative in Dispute Resolution
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, ensuring their financial interests are protected.
Key Responsibilities:- Respond to customer calls and provide detailed assistance in the dispute process
- Analyze suspicious transactions and provide expert guidance to clients
- Build relationships of trust with customers, internal colleagues, and partners
- Refer clients to colleagues for specialized needs
You will be part of a dynamic team of 22 colleagues, reporting to the section director. Our team is known for its curiosity and involvement in achieving our mission. We strive to exert a positive influence in people's lives through the process of fraud and disputes.
Training and Development:Our comprehensive training program includes a 4-week training course, followed by hands-on training on the lines, supported by expert colleagues. Our learning-in-action approach allows you to master your craft and develop new skills.
Requirements:- High school diploma
- Experience in customer service or consulting services
- Ability to support clients and make decisions
- Language proficiency in English and French
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits, including health and wellness programs, group insurance, pension plan, employee share ownership plan, employee and family assistance program, and preferential banking services.
We are committed to creating a positive employee experience, fostering a dynamic work environment, and encouraging ongoing communication and feedback. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Representative in Dispute ResolutionAbout the Role: We are seeking a highly skilled Customer Service Representative to join our team in dispute resolution. As a key member of our customer service team, you will be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:* Respond to customer...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesJob Summary:We are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our team, you will be responsible for providing exceptional customer service to clients who wish to dispute transactions on their account.Key Responsibilities:Respond to...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent in DisputesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent in Disputes. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...
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Montreal, Quebec, Canada National Bank Full time### Job Summary As a Customer Service Agent in Disputes, you will play a key role in preventing fraud and protecting our clients' financial interests. You will be responsible for guiding our clients through the dispute process, responding to calls from customers who want to dispute transactions on their account, and supporting clients with concerns related...
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Montreal, Quebec, Canada National Bank Full time### Job Summary As a Customer Service Agent in Disputes, you will play a key role in preventing fraud and protecting our clients' financial interests. You will be responsible for guiding our clients through the dispute process, responding to calls from customers who want to dispute transactions on their account, and supporting clients with concerns related...
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