Crisis Intervention Specialist

1 week ago

Toronto, Ontario, Canada WoodGreen Full time
About the Role

WoodGreen is seeking a skilled Crisis Intervention Specialist to join our team in delivering exceptional services to vulnerable seniors. This is an exciting opportunity for a dedicated professional to make a meaningful difference in the lives of individuals and families.

Job Summary

The successful candidate will provide crisis intervention and outreach services to seniors with mental health and substance use issues, working closely with a multidisciplinary team to ensure comprehensive support. As a key member of our team, you will be responsible for assessing client needs, developing service plans, and facilitating access to acute care and emergency services when necessary.

Key Responsibilities:
  • Participate in crisis shifts, visiting clients in their homes or community locations with a partner;
  • Assess client needs, develop and implement service plans with short and long-term objectives;
  • Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments;
  • Liaise with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services;
  • Refer clients and caregivers to a range of community resources, including meals, drop-in centres, social recreational programs, clothing exchanges, etc.;
  • Carry out service documentation requirements in a timely and professional manner;
  • Work with other team members and partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments;
  • Gather statistical and narrative information required for the program and organization;
  • Support team members and students, and participate in team meetings;
  • Ensure that anti-oppression, community development, and harm reduction principles are achieved in the program;
  • Participate in regular supervisory sessions and annual performance appraisals with the program manager;
  • Participate in ongoing training and education when appropriate;
  • Perform other related duties as required.
Requirements

To be successful in this role, you will require:

  • A Master's degree in Social Work or post-graduate degree in a relevant field, or a Bachelor's degree in Social Work with 5+ years of experience in crisis/complex seniors' work;
  • Registration in good standing with the Ontario College of Social Workers and Social Service Workers or another relevant regulatory body in Ontario;
  • Related experience in crisis support and demonstrated experience working with complex seniors;
  • Experience in crisis support/intervention, with a demonstrated ability to assess and address the unique needs of seniors with mental health and substance use issues;
  • Proven case management and supportive counseling skills;
  • Strong assessment skills, with the ability to identify and address the root causes of crisis situations;
  • Demonstrated interpersonal and communication skills, with the ability to build relationships with clients, caregivers, and other stakeholders;
  • Excellent verbal and written communication skills;
  • Demonstrated ability to work independently and as part of a multidisciplinary team;
  • Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused on older adults;
  • Applied computer skills, with proficiency in Microsoft Word, Excel, and the Internet;
  • Ability to use case management software, such as Pirouette (an asset);
  • Ability to communicate in another language (an asset);
  • Ability to work weekends, statutory holidays, and flexible hours as required.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $68,054.19 per year, commensurate with experience;
  • A comprehensive benefits package, including health and dental insurance, pension plan, and paid time off;
  • Ongoing training and education opportunities to enhance your skills and knowledge;
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration;
  • The opportunity to make a meaningful difference in the lives of vulnerable seniors and their families.
About WoodGreen

WoodGreen is a leading provider of social services in Toronto, with a commitment to enhancing self-sufficiency, promoting well-being, and reducing poverty through innovative solutions to critical social needs. Our team is passionate about making a positive impact in our community, and we are excited to welcome a talented Crisis Intervention Specialist to join us in this effort.

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