Overnight Support Worker

4 weeks ago

Toronto, Ontario, Canada WoodGreen Full time
Job Summary

The Overnight Support Worker will provide critical support services to residents living at St. Hilda's Tower, ensuring their safety and well-being after regular business hours. This role requires a high level of emotional intelligence, effective communication skills, and the ability to respond to crisis situations with empathy and professionalism.

Key Responsibilities

• Provide reception services to staff and residents, ensuring a welcoming and secure environment.
• Monitor activities in common areas and the building perimeter, responding promptly to any issues or concerns.
• Implement crisis response strategies, including de-escalation techniques, support, and debriefing as needed.
• Complete hourly rounds on participant floors, checking on residents' well-being and addressing any concerns.
• Provide after-hours supportive counselling to residents, offering a listening ear and guidance when required.
• Redirect visitors and respond to issues appropriately, maintaining a safe and respectful environment.
• Perform lock-up and alarm duties in accordance with established procedures.
• Respond to the 24-hour resident personal alarm system, providing timely support and assistance.
• Understand and operate the emergency response system, troubleshooting and contacting the 24-hour response team as necessary.
• Carry out appropriate First Aid responses, prioritizing residents' health and safety.
• Work effectively with on-site Personal Support Workers and other team members to address resident and building issues.
• Complete a detailed participant activity log and shift exchange, reporting incidents, occurrences, health and safety risks, and resident community status.

Requirements

• 2-year diploma in social services or certification in security.
• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.
• Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

What We Offer

WoodGreen is an equal opportunity employer, committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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