Customer Service Operations Manager

4 weeks ago


Chambly, Quebec, Canada Wajax Limited Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Manager to join our team at Wajax Limited. As a key member of our organization, you will be responsible for overseeing daily operations, managing staff, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Direct and control daily operations to meet customer needs and expectations.
  • Evaluate daily operations to identify areas for improvement and implement changes as necessary.
  • Plan and organize daily operations to ensure efficient use of resources and maximum productivity.
  • Manage staff and assign duties to ensure effective team performance.
  • Plan budgets and monitor revenues and expenses to ensure financial stability.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Conduct performance reviews to assess employee performance and provide feedback for improvement.
  • Train or arrange for training to ensure employees have the necessary skills to perform their duties effectively.
  • Monitor quality and production levels to ensure they meet customer expectations.
  • Establish and maintain contact with suppliers to ensure a stable supply chain.
Work Environment

Our work environment is fast-paced and dynamic, with tight deadlines and a focus on customer satisfaction. As a Customer Service Operations Manager, you will be working in a team environment with a focus on collaboration and communication.

Requirements
  • Secondary (high) school graduation certificate.
  • 3 years to less than 5 years of experience in a customer service or operations management role.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
Benefits

We offer a comprehensive benefits package, including dental plan, disability benefits, health care plan, and vision care benefits. We are committed to creating a welcoming work environment for all employees, including those with disabilities, newcomers, and refugees.



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