Customer Service Director

1 week ago

Chambly, Quebec, Canada Wajax Limited Full time

Job Title: Customer Service Director

Job Summary: We are seeking a highly skilled Customer Service Director to lead our customer service team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to motivate and lead a team.

Key Responsibilities:

  • Direct and control daily operations
  • Evaluate daily operations
  • Plan and organize daily operations
  • Manage staff and assign duties
  • Plan budgets and monitor revenues and expenses
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Conduct performance reviews
  • Train or arrange for training
  • Monitor quality and production levels
  • Establish and maintain contact with suppliers

Requirements:

  • 3 years to less than 5 years of experience
  • Adaptability, analytical, efficiency, goal-oriented, proactive, time management, client focus, team player, ability to multitask

Benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Pension plan

Support for Persons with Disabilities:

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for Newcomers and Refugees:

  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Youths:

  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans:

  • Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous People:

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for Mature Workers:

  • Provides staff with awareness training to create a welcoming work environment for mature workers

Support for Visible Minorities:

  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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