Customer Service Representative
5 days ago
Gabriel, Recruitment Consultant at Fed Supply, is seeking a Bilingual Customer Service and Operations Assistant to join our team in the Greater Montreal area. As an expert in flooring products and installation procedures, you will provide technical support and expertise to customers and internal staff. Your duties will include managing customer service, handling inbound inquiries, and developing training programs.
The ideal candidate will have a minimum of 5 years of experience in technical product support or customer service, with expertise in flooring products and installation procedures. Bilingualism in English and French is required, as well as strong communication and interpersonal skills. If you are a problem solver with a passion for delivering excellent customer service, we encourage you to apply.
Key Responsibilities:
- Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
- Manage customer service and ensure high levels of customer satisfaction.
- Handle inbound customer inquiries regarding technical matters.
- Manage customer complaints and escalations to ensure timely resolution.
- Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
- Develop and deliver training programs for customers and internal staff.
- Conduct product and market research to stay up-to-date on industry trends and advancements.
- Support client operations team on daily tasks as needed.
- Develop and maintain relationships with key customers and industry experts.
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Bilingual Customer Service Representative
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Chambly, Quebec, Canada Fed Supply Full timeFed Supply is a leading employment agency specializing in supply chain, logistics, transportation, and customer service. Our team of experts speaks your language and offers temporary and permanent jobs in the Greater Montreal area.As a Bilingual Customer Service representative, you will be responsible for providing exceptional customer service to clients and...
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Chambly, Quebec, Canada Fed Supply Full timeAbout Fed SupplyAt Fed Supply, we are an employment agency specializing in supply chain, logistics, transportation, and customer service. We offer temporary and permanent jobs in the Greater Montreal area.Our team of Supply Chain and Logistics experts speaks your language and operates in your world. We are committed to providing exceptional customer service...
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