Customer Service Representative

5 days ago


Chambly, Quebec, Canada Fed Supply Full time

Gabriel, Recruitment Consultant at Fed Supply, is seeking a Bilingual Customer Service and Operations Assistant to join our team in the Greater Montreal area. As an expert in flooring products and installation procedures, you will provide technical support and expertise to customers and internal staff. Your duties will include managing customer service, handling inbound inquiries, and developing training programs.

The ideal candidate will have a minimum of 5 years of experience in technical product support or customer service, with expertise in flooring products and installation procedures. Bilingualism in English and French is required, as well as strong communication and interpersonal skills. If you are a problem solver with a passion for delivering excellent customer service, we encourage you to apply.

Key Responsibilities:

  • Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
  • Manage customer service and ensure high levels of customer satisfaction.
  • Handle inbound customer inquiries regarding technical matters.
  • Manage customer complaints and escalations to ensure timely resolution.
  • Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
  • Develop and deliver training programs for customers and internal staff.
  • Conduct product and market research to stay up-to-date on industry trends and advancements.
  • Support client operations team on daily tasks as needed.
  • Develop and maintain relationships with key customers and industry experts.


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