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Event Service Director

2 months ago


Calgary, Alberta, Canada Marriott International Full time

Job Summary

As a key member of the Marriott International team, the Banquets Manager is responsible for directing and motivating a team to provide exceptional service to guests. This role involves monitoring and controlling financial and administrative responsibilities, including asset protection, while providing clear and concise communications to all stakeholders.

Key Responsibilities

• Directs and motivates a team to provide high-quality service to guests

• Monitors and controls financial and administrative responsibilities, including asset protection

• Provides clear and concise communications to all stakeholders

Requirements

• High school diploma or equivalent required; 2 years of experience in event management, food and beverage, or a related field

Core Work Activities

• Projects supply needs for the department, including china, glass, silver, buffet presentations, and props

• Applies knowledge of all laws related to events

• Understands the impact of banquet operations on the overall success of an event and manages activities to maximize customer satisfaction

• Adheres to and reinforces all standards, policies, and procedures

• Maintains established sanitation levels

• Manages departmental inventories and maintains equipment

• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory

• Schedules banquet service staff to forecast and service standards, while maximizing profits

• Assists team in developing lasting relationships with groups to retain business and increase growth

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance

• Conducts monthly department meetings with the Banquet team

• Applies and continually broadens knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends

• Acts as a liaison to the kitchen staff

• Leads shifts and actively participates in the servicing of events

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations

• Interacts with guests to obtain feedback on product quality and service levels

• Responds to and handles guest problems and complaints

• Empowers employees to provide excellent customer service

• Ensures employees understand expectations and parameters

• Strives to improve service performance

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

• Reviews comment cards and guest satisfaction results with employees

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

• Observes service behaviors of employees and provides feedback to individuals

• Monitors progress and leads discussion with staff each period

• Participates in the development and implementation of corrective action plans

• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction

• Attends and participates in all pertinent meetings

Compensation and Benefits

The salary range for this position is $75,000 to $96,000 annually. Marriott International is an equal opportunity employer and is committed to sustaining an inclusive, people-first culture. We believe in hiring a diverse workforce and are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.