Event Technician
2 weeks ago
Position Overview
A skilled Technician is required to ensure seamless execution of events by setting up and operating audiovisual systems in a hospitality environment. This role reports to an Operations Manager, Operations Director, or Director, Event Technology.
Key Responsibilities
Equipment Operation
- Set up, operate, and break down audiovisual equipment to ensure flawless event execution.
Customer Service
- Exceed customer expectations by providing exceptional service and support.
- Maintain positive relationships with clients through effective communication.
- Meet with guests to ensure their needs are met and equipment is functioning properly.
- Monitor events and check in with customers throughout the day.
- Understand and foster the hotel/client relationship.
Technical Ability
- Demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues.
- Handle equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Understand company processes and follow procedures.
- Complete systems entry and paperwork accurately.
- Use equipment sheets to determine scheduled equipment and interact with staff and vendors.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator, as needed.
Job Qualifications
- High School Diploma required; Associate's degree preferred.
- 1 year of customer service or hospitality experience preferred.
- 1 year of audiovisual experience or equivalent in an educational environment preferred.
- A valid driver's license is required for team members who may operate Company vehicles.
- Additional DOT requirements may need to be met if applicable.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
- Ensures Accountability
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