Event Technician

2 weeks ago


Calgary, Alberta, Canada Encore Canada Full time

Position Overview

A skilled Technician is required to ensure seamless execution of events by setting up and operating audiovisual systems in a hospitality environment. This role reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Responsibilities

Equipment Operation

  • Set up, operate, and break down audiovisual equipment to ensure flawless event execution.

Customer Service

  • Exceed customer expectations by providing exceptional service and support.
  • Maintain positive relationships with clients through effective communication.
  • Meet with guests to ensure their needs are met and equipment is functioning properly.
  • Monitor events and check in with customers throughout the day.
  • Understand and foster the hotel/client relationship.

Technical Ability

  • Demonstrate basic operational ability to troubleshoot and problem-solve with equipment and software issues.
  • Handle equipment challenges and changes in a timely and professional manner.

Systems Knowledge

  • Understand company processes and follow procedures.
  • Complete systems entry and paperwork accurately.
  • Use equipment sheets to determine scheduled equipment and interact with staff and vendors.
  • Increase revenue by utilizing floor up-selling techniques.
  • Work with clients to finalize invoices.
  • Complete order entries in Navigator, as needed.

Job Qualifications

  • High School Diploma required; Associate's degree preferred.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audiovisual experience or equivalent in an educational environment preferred.
  • A valid driver's license is required for team members who may operate Company vehicles.
  • Additional DOT requirements may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Action Oriented
  • Tech Savvy
  • Ensures Accountability

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