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IT Support Specialist
1 month ago
We are seeking a highly skilled and customer-focused IT Helpdesk Technician to join our team at the shíshálh Nation. As a key member of our IT department, you will be responsible for providing exceptional support to our staff, ensuring that our computer systems and equipment are running smoothly and efficiently.
Key Responsibilities- Provide timely and effective support to staff, resolving hardware and software issues in a professional and courteous manner.
- Install, configure, and maintain computer systems, peripherals, and software to ensure optimal performance.
- Monitor and troubleshoot technical issues, using technical guides and manuals to research and implement solutions.
- Provide training and guidance to staff on the use of computer systems and software, ensuring they have the skills and knowledge needed to perform their duties effectively.
- Record and track support requests using our helpdesk ticketing system, ensuring that all issues are documented and resolved in a timely manner.
- Collaborate with other IT staff to ensure that our systems and infrastructure are running smoothly and efficiently.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our systems and services.
- Strong technical skills, with experience in hardware and software support.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
- Ability to work independently and as part of a team, with a strong focus on customer service.
- Knowledge of Microsoft Windows operating system and core Microsoft products.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Valid driver's license and clean driver's abstract (an asset).
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
