Guest Services Supervisor

4 weeks ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional guest experiences through positive leadership and proactive problem-solving. As a Guest Services Supervisor, you will empower your team to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations.

Key Responsibilities:

  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Requirements:

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.

Compensation: The hourly rate for this role is $28.50.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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