Overnight Guest Services Ambassador

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the backbone of our success, and we're seeking a skilled Overnight Guest Services Attendant to join our dynamic team at Four Seasons Resort & Residences Whistler.

About the Role:

As an Overnight Guest Services Attendant, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of memorable. Your duties will include greeting guests, assisting with luggage, providing directions and recommendations, and resolving any issues that may arise.

Responsibilities:

  • Greet guests arriving by private car, taxi, or limo and welcome them to the hotel.
  • Assist guests in descending from their vehicles and help unload their luggage.
  • Redirect guest luggage to the respective guest rooms.
  • Assist in valet parking cars and occasionally drive the house car around Whistler.
  • Provide guests with directions, recommendations, and information about the town and its attractions.
  • Load luggage into cars for departing guests.
  • Handle all guest interactions with the highest level of hospitality and professionalism.
  • Accommodate special requests whenever possible.
  • Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.
  • Maintain the company vehicles (clean, fuel up) for the day's operation.
  • Prepare the valet parking report.

Requirements:

  • Previous experience in customer service.
  • Previous experience in a hotel or guest service role preferred.
  • Strong command of the English language.
  • Comfortable lifting and carrying 20+ pounds.
  • Class 5 BC Driver's license REQUIRED.
  • Clean driving record.
  • Excellent commitment to service.
  • Must be available to work overnights.
  • Ability to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes such as Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Overnight Guest Services Attendant to be flexible in working overnights, weekends, and holidays.

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