Overnight Guest Services Ambassador

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

We are seeking a highly skilled and dedicated Overnight Guest Services Attendant to join our dynamic team at Four Seasons Resort & Residences Whistler. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of extraordinary.

Key Responsibilities:

  • Greet guests arriving by private car, taxi, or limo and assist them with their luggage.
  • Provide guests with directions, recommendations, and information about the town and its attractions.
  • Load luggage into cars for departing guests.
  • Handle all guest interactions with the highest level of hospitality and professionalism.
  • Accommodate special requests whenever possible.
  • Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

Requirements:

  • Previous experience in customer service.
  • Previous experience in a hotel or guest service role preferred.
  • Strong command of the English language.
  • Comfortable lifting and carrying 20+ pounds.
  • Class 5 BC Driver's license REQUIRED.
  • Clean driving record.
  • Excellent commitment to service.
  • Must be available to work overnights.
  • Ability to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes such as Pilates and Yoga.

Schedule & Hours:

We expect our Overnight Guest Services Attendant to be flexible in working overnights, weekends, and holidays.

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