Guest Services Ambassador

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we strive to create unforgettable experiences for our guests, residents, and partners. Our team members around the world are dedicated to delivering exceptional service and luxury with a genuine heart. We believe that our employees are the key to our success, and we invest in their growth and development to ensure they have the skills and knowledge needed to excel in their roles.

About the Role:

We are seeking a highly motivated and customer-focused Guest Services Attendant to join our team at Four Seasons Resort & Residences Whistler. As a Guest Services Attendant, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your primary responsibility will be to ensure that our guests have a seamless and enjoyable stay, from assisting with luggage to providing directions and recommendations.

Key Responsibilities:

  • Greet guests arriving by private car, taxi, or limo and assist them with their luggage.
  • Provide guests with directions, recommendations, and information about the town and its attractions.
  • Load luggage into cars for departing guests.
  • Handle all guest interactions with the highest level of hospitality and professionalism.
  • Accommodate special requests whenever possible.
  • Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

Requirements:

  • Previous experience in customer service.
  • Previous experience in a hotel or guest service role preferred.
  • Strong command of the English language.
  • Comfortable lifting and carrying 20+ pounds.
  • Class 5 BC Driver's license REQUIRED.
  • Clean driving record.
  • Excellent commitment to service.
  • Ability to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes such as Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

We are a 24/7 operation, and we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.

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