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Technical Support Analyst

2 months ago


Mississauga, Ontario, Canada I Time Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot issues with computer systems, networks, and software
  • Install, configure, and maintain computer systems and networks
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other teams to resolve technical issues
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of networking software and hardware
Working Conditions:
  • Work in a hybrid environment with a mix of office and remote work
  • 30 hours per week
  • Permanent position
Language:
  • English