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Technical Support Analyst
2 months ago
We are seeking a highly skilled Technical Support Analyst to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of our computer systems and networks.
Key Responsibilities:- Provide technical support to users via phone, email, or in-person
- Troubleshoot issues with computer systems, networks, and software
- Install, configure, and maintain computer systems and networks
- Develop and maintain technical documentation and knowledge base
- Collaborate with other teams to resolve technical issues
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of networking software and hardware
- Work in a hybrid environment with a mix of office and remote work
- 30 hours per week
- Permanent position
- English