Technical Support Analyst

2 weeks ago

Mississauga, Ontario, Canada I Time Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at I Time Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems and networks
  • Implement solutions to technical problems and provide training to users
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users
Requirements:
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks
Preferred Qualifications:
  • Experience with networking software and hardware
  • Knowledge of MS Office and other productivity software
  • Basic security clearance
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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