Customer Service Representative
2 weeks ago
Echelon 56 is a leading organization in the automobile association industry, committed to keeping its Members safe.
Salary and BenefitsWe offer a competitive salary of $60,000 per year, along with an award-winning holistic wellness program, continuous learning opportunities, and access to various benefits including a defined contribution plan and personal spending account.
Job DescriptionAs a Technical Support Specialist, you will play a vital role in supporting the Insurance Sales team by answering inbound calls from CAA Insurance policy holders regarding general service inquiries around billing options and payments. You will also be responsible for sending outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace.
You will assist with the collection of data for departmental reporting and support ongoing departmental projects and initiatives. Meeting Key Performance Indicators (KPI's) including first call resolution, average call handle times, and other customer service metrics is crucial to ensuring top-quality service is provided.
Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation is highly recommended.
Requirements- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment
- Strong analytical and technical skills
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon 56 will provide accommodations to job applicants with disabilities throughout the recruitment process.
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