Customer Service Representative

2 weeks ago


Vaughan, Ontario, Canada ATS Healthcare Full time
Job Title: Customer Service Representative

About ATS Healthcare:
ATS Healthcare is a Canadian company that has been providing temperature-controlled transportation services for over 25 years. Our mission is to deliver integrated solutions with passion and innovation, making a difference for Canadians coast-to-coast.

Job Description:
We are seeking a highly skilled Customer Service Representative to join our team in Toronto. As a key member of our customer service team, you will be responsible for reviewing, investigating, reporting, and taking appropriate action regarding OS&D and night operations reports. Your excellent communication skills and attention to detail will ensure seamless interactions with customers, while maintaining designated customer accounts and resolving any issues efficiently.

Responsibilities:
- Review and investigate OS&D and night operations reports
- Enter pickups and respond to customer inquiries via phone calls
- Maintain knowledge of designated accounts, including product and customer expectations
- Investigate and advise customers on OS&D shipments and undeliverable shipments
- Coordinate special requests or same-day deliveries
- Provide verbal proof of delivery (POD) documents
- Ensure timely completion of priority alerts or specials
- Perform additional duties as required

Requirements:
- Secondary School Diploma or equivalent experience
- Good computer skills in MS Office: Word, Excel, and Outlook
- Excellent oral and written communication skills in English and French
- Minimum 1-2 years of experience in customer service

Salary and Benefits:
We offer an attractive salary of approximately $60,000 per year, based on industry standards and the location in Toronto. Additionally, we provide opportunities for growth and professional development within our company. As a valued member of our team, you will also receive benefits and incentives designed to support your well-being and career advancement.

Work Environment:
This is a temporary contract position, working Monday to Friday during day shifts. You will have the opportunity to work with a dynamic team, collaborating to achieve our mission and vision.

Contact Information:
Please note that only those being considered for an interview will be contacted. We welcome applications from women, members of visible minority groups, persons with disabilities, and Aboriginal people.

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