Customer Service Representative
4 weeks ago
About Us
Magna is a leading global automotive supplier, and we're seeking a skilled Customer Service Representative to join our team. This role offers an exciting opportunity to work in a dynamic environment where you can help develop industry-leading technologies.
Job Description
We are looking for a customer-focused individual with excellent communication skills and experience in the automotive industry. As a Customer Service Representative, you will be responsible for ensuring customer requirements are met, following up on corrective actions, and handling service orders and customer inquiries.
Key Responsibilities
- Communicate with customers through phone or computer to schedule and meet their needs
- Follow up on late delivery reports and take corrective action as required
- Handle service orders, customer questions, and complaints, recommending solutions when necessary
- Pull in EDI customer releases and post them to the Mytox CMI system
- Enter manual releases as applicable and ensure Mytox and customer CMS are in full agreement
- Check and confirm demand load accuracy before MRP runs
- Issue shipping work-sheets to the Shipping Department in advance
- Liaise with customer deck personnel, freight carriers, and/or plants directly
- Develop customer relationships and provide best-in-class service
Requirements
- Grade 12 education or equivalent
- Minimum 3 years of experience in an automotive environment
- Excellent English communication skills (written and verbal)
- Good general math skills
- Computer literacy in business applications
- Ability to work under pressure
Preferred Qualifications
- Familiarity with CMI software
- Experience working within Magna
- Knowledge of Ford DDL / SDS / SIMS systems and related procedures
- Knowledge of Chrysler SMART / DRIVE systems and related procedures
- Knowledge of Nissan Portal and related procedures
- Automotive manufacturing experience
Benefits
- Competitive salary range: $60,000 - $80,000 per annum, depending on experience
- 2% quarterly bonuses
- 4 floating holidays
- Employee engagement events, holiday events, and BBQs
What We Offer
At Magna, we invest in our employees, providing them with the support and resources they need to succeed. Our diverse workforce is critical to our success, and we're proud to be an equal opportunity employer.
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