Global Customer Experience Specialist

1 week ago

Toronto, Ontario, Canada Scotiabank Full time

**About the Role**

We are seeking a highly skilled Global Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and providing expert advice on our products and services.

**Key Responsibilities**

  • Provide personalized support to customers through inbound phone calls, ensuring they have a positive experience with our brand.
  • Utilize your knowledge of our products and services to offer valuable advice and solutions that meet customer needs.
  • Identify customer banking requirements and provide customized solutions by leveraging accessible resources and navigating multiple systems.

**Requirements and Qualifications**

  • A high school diploma (or equivalent) and proficiency in Microsoft Office applications.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Fully bilingual in French and English, with the ability to communicate effectively with customers in both languages.

**Benefits and Perks**

  • A competitive salary range of $50,000 - $70,000 per year, based on experience and qualifications.
  • An extensive suite of customizable benefits, including employee banking fees privileges, pre-assigned personal days, and opportunities for long-term savings.
  • Access to thousands of internal learning courses and a global tuition program.

**Work Environment and Culture**

We value diversity and inclusion at Scotiabank, and we're committed to creating an environment that empowers employees to make decisions that drive their careers forward.

Our company culture is built around teamwork, innovation, and a passion for excellence. We strive to create an inclusive and supportive work environment that fosters growth, creativity, and collaboration.

**What We Offer**

  • A dynamic and fast-paced work environment with opportunities for professional growth and development.
  • A comprehensive training program to help you succeed in your role and advance your career.
  • The chance to work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences.

Salary Range: $50,000 - $70,000 per year

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