Global Customer Experience Specialist
3 weeks ago
About the Role
We are seeking a highly motivated Customer Support Agent to join our team in Toronto on a full-time basis.
In this role, you will be responsible for providing exceptional customer service to our customers via live chat, email, and telephone. You will be the first point of contact for our customers and will be responsible for resolving their queries in a timely and professional manner.
Your Responsibilities
- Provide excellent customer service to our customers via live chat, email, and telephone.
- Support and move customers down the sales funnel who have either found a specific tour on TourRadar.com or are undecided between a number of options.
- Answer customer questions and provide information in a professional manner.
- Handle booking cancellations, changes, payment issues, and adjustments.
What You'll Need
- You love to work with customers and understand their needs.
- You are sales-driven and comfortable guiding customers toward a booking.
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers.
- You are tech-savvy and have experience using online booking tools.
- You have multitasking abilities and are capable of handling high volumes of enquiries.
- You are open-minded, love challenges, and are enthusiastic to learn and are interested in travelling.
- You are comfortable working on a rotating roster over 7 days of the week.
- You are eligible to work in Canada.
About Us
TourRadar is a leading online booking platform for multi-day organized tours. We are a team of adventurers hailing from more than 50 countries and are dedicated to fostering an environment where all team members are respected, valued, and where every voice matters.
We offer a range of benefits to our employees, including a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth.
If you are passionate about customer service and are looking for a challenging and rewarding role, please apply today.
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