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Customer Experience Specialist

1 month ago

Toronto, Ontario, Canada Holt Renfrew Full time

Holt Renfrew is a leading luxury retailer offering an inspiring, fashion-driven environment with opportunities to learn and grow.

Our Sales Associate role comes with a competitive total compensation package, including a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Job Description:

The Customer Experience Specialist develops deep, long-lasting relationships with customers, driving sales, service, and loyalty through exceptional customer experiences.

  • Deliver extraordinary service to all customers, consistently exceeding sales and service goals and targets.
  • Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
  • Attend educational sessions to stay up-to-date on product knowledge, vendor information, and Holt Renfrew seminars.
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks.
  • Communicate regularly with personal clients regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
  • Resolve customer service issues and partner with selling management on any issues outside of guidelines.
Requirements:

To be successful as a Customer Experience Specialist, you will require:

  • A minimum of 4+ years' experience in a commission-based luxury sales environment.
  • Consistent sales performance with demonstrated results in achieving and exceeding sales quota required.
  • Ability to work a flexible schedule, including evenings, weekends, and holiday availability.
  • Highly collaborative skills, working with and through others in a team-oriented environment.
  • Proven ability to leverage social media platforms to promote yourself as a fashion influencer and build your personal brand.
  • Skill in using multiple channels of technology to strengthen existing relationships, drive new client acquisition, and stay connected.
  • A strong understanding of current and emerging trends in fashion.
  • Broad product knowledge across all merchandise categories in the store.
Estimated Salary: CAD $60,000 - $80,000 per yearBenefits:

We offer a comprehensive benefits package, including:

  • Competitive total compensation.
  • Generous employee discount.
  • Pension plan.
  • Health & dental benefits.
  • Tuition assistance.
  • Continuous learning and development opportunities.