Global Customer Experience Professional

2 weeks ago

Toronto, Ontario, Canada Sleep Country Full time
About Us

Silk & Snow is a leading provider of sleep solutions, dedicated to helping customers create a restful and rejuvenating environment in their homes.

Job Overview

We are seeking a highly skilled Global Customer Experience Professional to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through multiple channels, including email, phone, and live chat.

Key Responsibilities:
  • Provide timely and effective assistance to customers, answering questions and resolving issues related to our products.
  • Communicate with customers in both English and French, utilizing strong verbal and written skills to ensure a positive experience.
  • Maintain open communication with the Customer Experience team, ensuring that all key issues are addressed promptly.
  • Liaise with courier and warehouse partners to resolve customer concerns and ensure smooth delivery of orders.
  • Develop and maintain relationships with suppliers and vendors, driving business growth and efficiency.
Requirements:
  • A minimum of 1 year of customer service or retail sales experience, preferably in a bilingual environment.
  • Proven ability to work effectively in a fast-paced environment, handling multiple calls and emails while maintaining a high level of customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions.
  • Excellent verbal and written communication skills, with proficiency in browser-based and mobile-based applications.
  • A positive attitude, enthusiasm for solving problems, and eagerness to take on new challenges.
  • Availability to work flexible shifts, including evenings and weekends.
Why Join Our Team?
  • We prioritize diversity and inclusivity in our company culture, fostering a supportive and inclusive environment for all employees.
  • We offer competitive benefits, including medical, dental, and vision coverage, as well as paid time off and employee discounts.
  • We provide ongoing training and development opportunities, empowering employees to grow professionally and personally.
  • We value our employees' contributions and recognize their hard work with regular feedback and recognition.
  • We strive to maintain a healthy work-life balance, offering flexible scheduling and remote work options when possible.
Estimated Salary Range:

$45,000 - $65,000 per annum, based on location and experience.

  • Global Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    **About the Role**We are seeking a highly skilled Global Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and providing expert advice on our products and services.**Key Responsibilities**Provide personalized support to customers through inbound phone...

  • Customer Experience Manager

    2 weeks ago

    Toronto, Ontario, Canada American Express Global Business Travel Full time

    About the RoleWe are seeking a skilled Customer Onboarding Manager to join our team at American Express Global Business Travel. This is an exciting opportunity for a motivated individual who can lead the customer onboarding experience from start to finish.

  • Customer Experience Representative

    3 weeks ago

    Toronto, Ontario, Canada Mintz Global Screening Full time

    Position Summary:The Service Delivery Specialist is responsible for interacting with clients and providing support to ensure the smooth handling of any concerns or issues. They will act as a liaison between clients, external applicants and others to ensure effective operation of our division.Responsibilities:Provide customer support to clients via phone or...

  • Customer Onboarding Manager

    1 month ago

    Toronto, Ontario, Canada American Express Global Business Travel Full time

    At American Express Global Business Travel, we're looking for a skilled Customer Onboarding Manager to lead our global projects. As a key member of our team, you'll be responsible for ensuring a seamless onboarding experience for our customers, working closely with internal partners, teams, and third parties.Main Responsibilities:Lead customer onboarding and...

  • Global Customer Experience Specialist

    3 weeks ago

    Toronto, Ontario, Canada TourRadar Full time

    About the RoleWe are seeking a highly motivated Customer Support Agent to join our team in Toronto on a full-time basis.In this role, you will be responsible for providing exceptional customer service to our customers via live chat, email, and telephone. You will be the first point of contact for our customers and will be responsible for resolving their...

  • Global Research Associate

    4 weeks ago

    Toronto, Ontario, Canada Mintz Global Screening Full time

    Mintz Global Screening is seeking skilled professionals to join its team in Scarborough, specialized in vetting potential candidates for senior executive jobs globally. The team requires high-caliber researchers with foreign language fluencies to verify education credentials, professional accreditations, and other services offered by the company.Key...

  • Customer Experience Professional

    1 week ago

    Toronto, Ontario, Canada Jonview Full time

    Job SummaryWe are seeking a skilled Customer Experience Professional to join our team at Jonview, Canada's leading business-to-business receptive tour operator. As a key member of our team, you will play a vital role in delivering exceptional customer service and cross-country familiarization training for our touring routes, accommodation, and excursion...

  • Global Partner Experience Director

    1 week ago

    Toronto, Ontario, Canada Equinix Full time

    Company OverviewEquinix is a leading global interconnection platform that enables businesses to scale and accelerate their digital transformation. Our mission is to connect the world by providing reliable, secure, and high-performance data centers and connectivity solutions.About the RoleWe are seeking an experienced Global Partner Experience Director to...

  • Customer Service Representative with Bilingual Skills

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Excellence Liaison

    1 week ago

    Toronto, Ontario, Canada Mintz Global Screening Full time

    Job DescriptionMintz Global Screening seeks a Customer Excellence Liaison to provide exceptional customer service and support to clients. This role is responsible for handling client inquiries, resolving issues, and ensuring seamless interactions with our team.About the RoleWe are seeking an experienced Customer Excellence Liaison who can provide top-notch...

  • Customer Experience Associate

    2 weeks ago

    Toronto, Ontario, Canada Jukebox Full time

    About Us: Jukebox is a leader in the global online printing industry, renowned for delivering exceptional customer experiences and high-quality printing solutions. Our team of experts is dedicated to providing unparalleled service to our global customer base.The Role: We are seeking an experienced Customer Service Representative to join our Toronto team in...

  • Customer Experience Manager

    1 week ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsFour Seasons is a global luxury hotel management company with over 120 hotels and resorts in 47 countries. Our team members create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.Job Description: Manager, CRM - Single View of CustomerWe are seeking an...

  • Global Development Professional

    4 weeks ago

    Toronto, Ontario, Canada Cuso International Full time

    Global Development OpportunitiesCuso International is seeking skilled professionals to contribute to our global development initiatives. If you're passionate about making a difference in the lives of marginalized communities, we invite you to apply for this exciting opportunity.About the RoleWe're looking for individuals who share our commitment to advancing...

  • Global Travel Experience Strategist

    2 weeks ago

    Toronto, Ontario, Canada Fancy and Fun Travel Full time

    Job Title: Global Travel Experience StrategistJob Summary:We are looking for a Global Travel Experience Strategist to lead our marketing strategies, design engaging travel packages, and oversee the seamless execution of client experiences.Key Responsibilities:* Develop and implement creative marketing campaigns to attract new clients and retain existing...

  • Global Research Associate

    3 weeks ago

    Toronto, Ontario, Canada Mintz Global Screening Full time

    About the Role:Mintz Global Screening is seeking a skilled and detail-oriented International Screening Researcher to join its team in Scarborough. As a member of our verification team, you will be responsible for verifying education credentials, professional accreditations, and other services offered by the company.Responsibilities:Key responsibilities of...

  • Global Partner Experience Lead

    1 month ago

    Toronto, Ontario, Canada Equinix Full time

    About the RoleAs a Global Partner Experience Lead at Equinix, you will be responsible for driving the development and execution of the Global Partner Experience across marketing-owned partner-facing tools and systems. This role will focus on achieving sales and marketing goals and objectives through the creation and execution of partner-facing demand...

  • Dynamic Sales Professional

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job DescriptionZedd Customer Solutions is seeking a highly motivated and skilled Inside Sales Representative to join our team in the Toronto area. As an Inside Sales Representative, you will be responsible for making and receiving telephone calls on behalf of our clients, meeting established goals, and providing exceptional sales and customer...

  • Global Partner Experience Strategist

    4 weeks ago

    Toronto, Ontario, Canada Equinix Full time

    About the RoleAs a Senior Manager of Global Partner Marketing, you will be responsible for driving the development and execution of the Global Partner Experience across marketing-owned partner-facing tools and systems. This role will focus on achieving sales and marketing goals and objectives through cross-collaboration with key stakeholders and partners.Key...

  • Customer Experience Professional

    2 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    At The Toronto-Dominion Bank, we are committed to delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.Job Summary:We are seeking a highly skilled Customer Experience Associate to join our team. This is an exciting opportunity for someone who is passionate about providing...