Customer Experience Specialist

2 weeks ago


Toronto, Ontario, Canada CB Canada Full time
Job Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team at CB Canada. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional experiences.

Key Responsibilities:

- Analyze customer feedback and satisfaction to identify areas for improvement

- Collaborate with internal stakeholders to develop strategies for enhancing customer experiences

- Design and implement marketing and engagement campaigns to promote new products and services

- Work in a fast-paced environment to meet customer needs and exceed expectations

Requirements:

- Strong interpersonal and customer service skills

- Excellent communication and problem-solving abilities

- Previous experience in a customer-facing role, preferably in the automotive or leasing industry

- Proficiency in customer relationship management software (CRM)

- Ability to interpret and analyze data to inform customer experience decisions

About CB Canada:

CB Canada is a leading provider of customer experience solutions. We are committed to delivering exceptional experiences for our clients and their customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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