Senior Manager, Enterprise Business Systems

2 days ago


Toronto, Ontario, Canada Toronto District School Board Full time
Job Summary

We are seeking a highly skilled Senior Manager, Enterprise Business Systems to join our Information Technology Services team at the Toronto District School Board.

Key Responsibilities
  • Provide strategic leadership and management to staff in the functional areas of SAP ABAP/development, Basis Administration, Security Administration, HRIS, and Business Processes.
  • Oversee the creation, management, maintenance, and oversight of the TDSB SAP strategy to ensure the availability of the SAP technical environment necessary in meeting TDSB business requirements.
  • Develop an effective overall technical architecture for the implementation of SAP components, modules, and integrations to other TDSB systems and services.
  • Manage the SAP System and related technologies, setting key performance measurements and metrics (Key Performance Indicators).
  • Recommend, develop, and maintain IT policies, procedures, and standards to ensure compliance and application integrity.
  • Consult and provide expertise, advice, and guidance to senior team members, managers, principals, vice-principals, and other stakeholders in matters related to key areas of responsibility.
Requirements Generation Process
  • Develop, recommend, and implement strategies for effective long-term growth within the SAP area, the infrastructure, and related services/applications that support TDSB business operations.
  • Oversee the implementation and support of SAP application packaged solutions and improving business processes.
  • Develop and implement a requirements generation process to ensure SAP requirements of all parties are understood and considered.
  • Provide functional and process support in evaluation, acquisition, and development of SAP solutions and other related products.
  • Review best practices across all aspects of SAP and IT Services to ensure cost competitiveness, optimal utilization of resources, customer service, quality, and delivery commitments are met.
  • Define and manage service and support programs for business groups.
  • Oversee the creation, implementation, and maintenance of the SAP Enterprise Architecture that addresses all attributes of SAP (and related) services, including back-end and end-user hardware and software configurations.
  • Work with external software providers to determine the best financial approach for the TDSB for all future SAP licensing requirements.
  • Drive successful implementation and execution of an IT Services Management System that ensures coordinated communication and management of SAP projects and initiatives.
  • Work with Employee Services, Finance, and Facility Senior management to assess requirements and provide leadership in the development and implementation of SAP technology-related business processes and tools for improved organizational effectiveness.
  • Responsible for the effective management and leadership of staff, including identifying staff needs, performance evaluations, disciplinary action.
  • Provide advice, guidance, and recommendations to the Executive Officer, including strategies, business plans, status reports, policy development, provincial funding, and/or Board budget projections.
  • Manage, review, and monitor budgets, including expenditure review and authorization, analysis of transactions, year-end projections, and forecasts.
  • Represent Information Technology Services at meetings both internally and externally.
  • Prepare and review reports and briefing notes for the Executive Officer and other stakeholders, including Trustees.
  • Participate in SAP Business Council and Business Operations and Administrative Technology committees.
  • Attend and participate at various Board committees and meetings to address concerns, discuss, and resolve emerging issues.
  • Liaise with other IT organizations to build partnerships, research, and share best practices.
  • Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services.


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