Hotel Guest Services Representative

6 days ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Job Title: Hotel Guest Services Attendant

We are seeking a highly skilled and customer-focused Hotel Guest Services Attendant to join our team at Kingfisher Oceanside Resort & Spa Ltd.

Job Summary:

The successful candidate will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests. This includes serving food and beverages, assisting guests with special needs, and providing information about hotel facilities and services.

Key Responsibilities:
  • Serve food and beverages to guests in a timely and efficient manner.
  • Assist guests with special needs, such as providing wheelchair accessibility and assisting with mobility issues.
  • Provide information about hotel facilities and services, including room features, amenities, and local attractions.
  • Receive and deliver items and messages for guests, ensuring prompt and accurate service.
  • Take, cancel, and change room reservations, ensuring accurate and efficient processing.
  • Provide general information about points of interest in the area, including local attractions and activities.
  • Provide customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
Requirements:
  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
  • Dependability and reliability, with a strong commitment to providing exceptional guest service.
Benefits:
  • Dental plan and health care plan.
  • Life insurance and disability benefits.
  • Free parking available.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional guest service, we encourage you to apply for this exciting opportunity.

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