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Hotel Guest Services Representative

2 months ago

Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time
Hotel Guest Services Attendant Job Description

We are seeking a highly skilled and customer-focused Hotel Guest Services Attendant to join our team at Kingfisher Oceanside Resort & Spa Ltd.

Key Responsibilities:
  • Serve food and beverages to our guests in a timely and efficient manner.
  • Assist clients/guests with special needs by providing personalized support and accommodations.
  • Attend to group arrivals and departures by ensuring a smooth and seamless experience for our guests.
  • Provide information regarding features of rooms, service of hotel and points of interest to our guests, enhancing their overall experience.
  • Receive and deliver items and messages for guests in a timely and professional manner.
  • Take, cancel and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide information on hotel facilities and services to our guests, promoting our amenities and services.
  • Answer telephone and relay telephone calls and messages in a professional and courteous manner.
  • Clerical duties (i.e. faxing, filing, photocopying) as required, maintaining a high level of organization and attention to detail.
  • Provide general information about points of interest in the area to our guests, enhancing their overall experience.
  • Provide customer service by responding to guest inquiries and resolving issues in a timely and professional manner.
  • Maintain an inventory of vacancies, reservations and room assignments to ensure accurate and up-to-date information.
Requirements:
  • Fast-paced environment with a high level of energy and enthusiasm.
  • Work under pressure while maintaining a calm and composed demeanor.
  • Attention to detail to ensure accuracy and quality in all aspects of the job.
  • Client focus with a strong emphasis on providing exceptional customer service.
  • Efficient interpersonal skills to effectively communicate with guests and colleagues.
  • Excellent oral communication skills to provide clear and concise information to guests.
  • Flexibility to adapt to changing situations and priorities.
  • Initiative to take ownership of tasks and responsibilities.
  • Team player with a strong sense of collaboration and teamwork.
  • Dependability and reliability to ensure that tasks are completed in a timely and efficient manner.
  • Organized with a high level of attention to detail and ability to prioritize tasks effectively.
Benefits:
  • Dental plan to ensure the health and well-being of our employees.
  • Disability benefits to provide support and protection in times of need.
  • Health care plan to promote the health and well-being of our employees.
  • Paramedical services coverage to provide additional support and protection.
  • Vision care benefits to ensure the health and well-being of our employees.
  • Life insurance to provide financial protection and security.
  • Free parking available to our employees, promoting a convenient and stress-free commute.
  • Parking available to our employees, promoting a convenient and stress-free commute.
  • Permanent employment opportunity with a stable and secure work environment.
  • 40 hours per week to ensure a healthy work-life balance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.