Capacity Planning Analyst, Workforce Management Expert
4 weeks ago
We are seeking a highly skilled Capacity Planning Analyst, Workforce Management Expert to join our team at Sun Life Financial. As a key member of our workforce management team, you will be responsible for planning and optimizing our workforce capacity to meet the needs of our business units.
Key Responsibilities:
- Create and maintain capacity plans, including forecasting and analyzing data to optimize staffing levels
- Support operations in planning vacations, training, and other events to ensure seamless business continuity
- Develop and maintain an annual staffing budget forecast to ensure accurate resource allocation
- Analyze and interpret data related to capacity, supply, and demand to inform business decisions
- Collaborate with operations teams to gather information on project impacts and other factors affecting planning and work volumes
- Calculate optimal staffing levels based on forecasts, capacity models, and business constraints
- Measure and communicate variation from plan, including analysis of causes and impact on key performance indicators
- Help balance staffing needs across different business units to ensure efficient resource allocation
- Work with forecasters and schedulers to refine plans and ensure continuity of resourcing
- Provide project teams with process recommendations, workload forecasts, and costs as required to support changes
- Identify opportunities for process innovation and improvement in a continuous improvement environment
Requirements:
- Minimum of post-secondary education in business administration, statistics, operations research, computer science, mathematics, econometrics, or equivalent experience
- Experience using Visual Basics to automate manual business processes
- Experience querying data using SQL
- Experience visualizing data with Tableau
- Experience analyzing and data modeling business process data
- Demonstrated experience working with data, including transformation, manipulation, forecasting, and statistical modeling
- Demonstrated ability to turn forecast volumes into capacity models
What We Offer:
- A dynamic and collaborative work environment with opportunities for growth and development
- A competitive salary range of $56,000 - $93,000
- A comprehensive benefits package, including wellness programs and flexible work options
- The opportunity to work with a diverse and talented team of professionals
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees
How to Apply:
If you are a motivated and detail-oriented individual with a passion for data analysis and workforce planning, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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Ottawa, Ontario, Canada Financière Sun Life Full timeJob Description:Position SummaryAt Financière Sun Life, we strive to create a dynamic work environment where our employees are empowered to excel in their roles. We are seeking a highly skilled Capacity Planning Analyst, Workforce Management to join our team.About the RoleThis is an exciting opportunity for a detail-oriented and analytical professional to...
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