Theatre Box Office Professional
2 weeks ago
We are a vibrant community with a rich history and a strong sense of pride. As a permanent part-time Theatre Box Office Professional, you will have the opportunity to work with our team in the Arts & Culture division.
Job DescriptionThis position is responsible for serving customers in a professional and courteous manner with ticket sales and inquiries related to the Chatham Capitol Theatre, the Chatham Kiwanis Theatre, and CK Tickets.
Key Responsibilities- Organize tickets and provide ticket information for accessibility requirements for the evening and weekend Box Office and House Manager staff.
- Reconcile all sales (daytime and evening if any) the next business day.
- Prepare and send outgoing mail, courier parcels, and faxes as related to box office operations.
- Process and verify daily online sales reports and online ticket purchases for financial reports, filing, mailing, and distribution.
- Prepare completed edits and bank deposit forms.
- Summarize cash, cheque, and POS machine transactions from cash register and sales database for daily reports, bank deposits, and edits.
- Prepare refund requests as necessary.
- Provide customer service (in person and on the telephone) with regard to ticket sales and clients using ticketing services.
- Forward incoming telephone and voice-mail messages as required and follow-up incomplete credit card transactions.
- Perform other duties as assigned.
To be successful in this role, you will require:
- A secondary school diploma or equivalent education (e.g., GED certificate), with six (6) months to two (2) years of related experience.
- Related box office or theatre experience is preferred.
- Experience handling cash in a business environment.
- Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program).
This permanent part-time position has an hourly wage of $17.00 to $17.54 per hour and receives vacation and statutory benefits in accordance with Employment Standards Act.
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