Hotel Front Desk Representative

2 weeks ago


Edmonton, Alberta, Canada RKS Hotels Group Ltd Full time

Job Title: Hotel Front Desk Representative

Job Summary: We are seeking a motivated and detail-oriented Hotel Front Desk Representative to join our team at RKS Hotels Group Ltd.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient guest services.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and colleagues in a prompt and accurate manner.
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless guest experience.

Requirements:

  • Secondary (high) school graduation certificate.
  • Previous experience in a hospitality industry, preferably in a front desk or guest service role.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.

What We Offer:

  • Competitive hourly wage.
  • Free parking available on site.
  • Opportunities for professional growth and development.

How to Apply: If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application, including your resume and a cover letter, to careers@rks-hotels.com.



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