Hotel Front Desk Representative
2 weeks ago
Job Title: Hotel Front Desk Representative
Job Summary: We are seeking a motivated and detail-oriented Hotel Front Desk Representative to join our team at RKS Hotels Group Ltd.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Resolve complaints and claims in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient guest services.
- Perform various clerical duties, including faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and colleagues in a prompt and accurate manner.
- Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
- Work collaboratively with other departments to ensure seamless guest experience.
Requirements:
- Secondary (high) school graduation certificate.
- Previous experience in a hospitality industry, preferably in a front desk or guest service role.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to work a variety of shifts, including mornings, evenings, and weekends.
- Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
What We Offer:
- Competitive hourly wage.
- Free parking available on site.
- Opportunities for professional growth and development.
How to Apply: If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application, including your resume and a cover letter, to careers@rks-hotels.com.
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