IT Production Manager

1 month ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Job:

At SGS Société Générale de Surveillance SA, we are seeking a skilled IT Production Manager to join our Global Banking Technology team. This role is responsible for ensuring the stability of production systems for the AMER region and establishing effective governance frameworks.

The ideal candidate will have in-depth knowledge of ITIL and IT Service Management, with a proven ability to drive production practices, particularly Incident, Problem, Change, and Monitoring processes.

Key Responsibilities:

  • Develop efficient methods for delivering IT services
  • Create well-designed production processes
  • Provide a catalog of best practices for the IT organization
  • Define clear responsibilities for service delivery
  • Monitor production related KPIs and KRIs daily across the AMER region
  • Handle regulatory inquiries

Requirements:

  • ITIL Foundation certification
  • Experience as a product owner, business analyst, or project manager with an understanding of CTB (Change the Bank) or RTB (Run the Bank) deliveries
  • Familiarity with major SDLC approaches, particularly Agile methodologies

What We Offer:

  • A hybrid work environment that offers employees the flexibility to work remotely, as well as on-site
  • A supportive maternity, paternity, parental, and adoption leave policy
  • Health spending and personal spending accounts with 75+ eligible reimbursement categories
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program
  • Various Employee Resource Groups to engage with

Our Diversity & Inclusion Mission:

We are committed to recruiting, developing, advancing, and retaining a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

  • An engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
  • Engage our community and marketplace, and position the organization to meet the needs of all its clients


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