IT Production Management Expert

3 days ago


Montreal, Quebec, Canada Société Générale Assurances Full time
Job Summary:

The IT Production Manager position at Société Générale Assurances is an exciting opportunity for a skilled professional to join our team. As an IT Production Manager, you will play a crucial role in ensuring the stability and efficiency of our production systems.

About the Company:

Société Générale Assurances is a leading financial institution with a strong presence in Montreal, Canada. We offer a dynamic and supportive work environment that fosters growth and innovation.

Key Responsibilities:
  • Ensure the stability and efficiency of production systems
  • Develop and implement efficient methods for delivering IT services
  • Create well-designed production processes and best practices
  • Define clear responsibilities for service delivery and monitor production-related KPIs and KRIs daily
  • Handle regulatory inquiries and provide ongoing support to the AMER region for the ITSM tool SMAXX
Requirements:
  • In-depth knowledge of ITIL and IT Service Management
  • Strong knowledge of SMAX and Agile principles
  • Ability to lead multiple initiatives simultaneously and handle Incident Management calls
  • Strong understanding of KPIs and KRIs in production environments
  • Good understanding of SLA and Service Level Management within the banking domain
  • Excellent oral and written communication skills
Salary and Benefits:

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience. In addition to a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off, we also offer opportunities for professional growth and development.

Why Join Us:

At Société Générale Assurances, we value our employees' contributions and recognize their hard work. We offer a dynamic and supportive work environment that fosters growth and innovation. Our company culture emphasizes teamwork, collaboration, and continuous learning, making us an ideal place to build a career.



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