IT Production Manager
2 weeks ago
Société Générale de Surveillance SA is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. In this role, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and providing a catalog of best practices for the IT organization.
Key Responsibilities- Production Governance: Ensure the stability of production systems for the AMER region and establish effective governance frameworks.
- Change Management: Implement production practices using policies aligned with the ITIL framework, focusing on Incident, Problem, Change, and Monitoring Management.
- Service Level Management: Manage Service Level Agreements (SLAs) for the AMER region, ensuring high compliance through the Service Level Management (SLM) process and monitoring green SLA percentages.
- Process Optimization: Lead initiatives to optimize or automate processes that enhance efficiency, improve policy adherence, or elevate user experience.
- Incident Management: Take charge of major incident resolution by coordinating transversal incident calls when necessary, including during out-of-office hours for critical issues.
- Team Leadership: Form and oversee working groups for large-scale projects that impact multiple business units or regions.
- Collaboration: Collaborate with stakeholders from application and infrastructure teams to align IT Service Management processes and technology solutions with operational and user needs.
- ITIL Knowledge: In-depth knowledge of ITIL and IT Service Management, with a proven ability to drive production practices, particularly Incident, Problem, Change, and Monitoring processes.
- Agile Principles: Strong understanding of Agile principles, particularly as they relate to production environments, and the ability to lead production leagues.
- Leadership Skills: Ability to lead multiple initiatives simultaneously and handle Incident Management calls, with experience managing both applicative and infrastructure components.
- Minimum of 20 Vacation days + 4 personal days
- Supportive maternity, paternity, parental and adoption leave policy.
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.
- Fully sponsored virtual healthcare assistance and Employee Assistance Program for you and your immediate family.
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the Job:Societe Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the Job:Societe Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear...
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3 weeks ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the Role:We are seeking an experienced IT Production Manager to join our team at SGS Société Générale de Surveillance SA. As an IT Production Manager, you will be responsible for ensuring the stability of production systems, implementing production practices, and providing ongoing support to the AMER region.Key Responsibilities:Ensure the stability...
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1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the JobSociete Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear...
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Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeJob Summary:The ideal candidate for this role will have extensive knowledge of ITIL and IT Service Management principles, with a proven track record of driving production practices, particularly Incident, Problem, Change, and Monitoring processes.About the Job:Global Banking Technology & Operations (GBTO) is a critical function that delivers day-to-day...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the JobSociete Generale is seeking a skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear responsibilities...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the JobWe are seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear responsibilities for service delivery.Key...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the JobSociete Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the Role:Societe Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the JobSociete Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and providing a catalog of...
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IT Production Manager
1 month ago
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeAbout the Job:Societe Generale is seeking a highly skilled IT Production Manager to join our Global Banking Technology & Operations team. As a key member of our Risk, Continuity, and IT Production team, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and providing a catalog of...
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Production Manager
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