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Hotel Operations Manager

2 months ago

Toronto, Ontario, Canada AccorHotel Full time

As the Director of Rooms at Fairmont Royal York, you will play a pivotal role in defining the guest experience. You will be responsible for managing all rooms teams, including Front Office, Housekeeping, Fairmont Gold, and Guest Services, overseeing more than 300 colleagues.

This is a leadership position that requires strategic thinking and exceptional communication skills. You will serve on the Executive Committee to drive the hotel's strategic plan and ensure compliance with Accor and Fairmont's room standards.

The successful candidate will have a background in both housekeeping and front office operations, experience in a luxury product, and involvement in a unionized environment. A university degree in hospitality management is preferred, but not required.

You will be responsible for preparing annual budgets and monthly forecasts, ensuring financial accuracy, and leading the hotel team to achieve outstanding service scores. You will also support the colleague journey and oversee succession planning.

Fair compensation for this role includes an estimated salary range of $120,000-$180,000 per year, depending on experience and qualifications. This is a full-time employment opportunity with no remote work options.

Key Responsibilities:

  • Serve on the Executive Committee to drive the hotel's strategic plan
  • Manage all rooms teams, including Front Office, Housekeeping, Fairmont Gold, and Guest Services
  • Prepare annual budgets and monthly forecasts, ensuring financial accuracy
  • Ensure compliance with Accor and Fairmont's room standards
  • Lead the hotel team to achieve outstanding service scores
  • Support the colleague journey and oversee succession planning

Requirements:

  • Background in both housekeeping and front office operations
  • Experience in a luxury product
  • Involvement in a unionized environment
  • University degree in hospitality management (preferred)