Assistant Store Manager
3 weeks ago
Lids Sports Group is the largest licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.
Job Title: Assistant Store ManagerWe are seeking an experienced and motivated Assistant Store Manager to join our team at Lids Inc. As an Assistant Store Manager, you will be responsible for fostering a passion for sporting and fashion goods among our customers, while ensuring that all areas of the store are engaged.
Key Responsibilities:- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage store associates' direct compliance of established company policies, procedures and guidelines.
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
- Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
- Maintain a professional appearance consistent with Company Dress Code Policy.
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Open and close the store as required following the procedures per the Operations P&P Manual.
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
- Maintain the look and feel of the store through day-to-day VM and store actions.
- Established ability to produce sales results while minimizing loss.
- Ability to operate a computer, as well as maneuver relative software programs.
- Assistant store managers can earn up to 45% above local minimum wage based on experience.
- FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount.
- Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
We are an equal opportunity employer and welcome applications from all qualified candidates.
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