Assistant Store Manager FT

1 month ago

West Vancouver, British Columbia, Canada Lids Full time
About Our Company

Lids Sports Group is a leading licensed sports retailer in North America, operating over 1,200 locations domestically and 50+ internationally. Our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, as well as top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We strive to foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring all areas of the store are engaged. Our Assistant Store Managers are accountable for every aspect of the retail store performance, inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.

Key Responsibilities
  • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
  • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
  • Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
  • Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
  • Assist in recruiting and training store personnel on proper store operations and procedures.
  • Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
  • Other duties as assigned.
Customer Experience
  • Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
  • Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.
  • Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
  • Maintain a professional appearance consistent with Company Dress Code Policy.
Operations
  • Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
  • Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
  • Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
  • Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
  • Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
  • Open and close the store as required following the procedures per the Operations P&P Manual.
Product & Inventory Management
  • Protect Company assets within guidelines of LIDS Retail policies.
  • Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
  • Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
  • Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
  • Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
  • Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
  • Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
Job Requirements
  • High school diploma or equivalent plus one year relative experience.
  • Established ability to produce sales results while minimizing loss.
  • Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability to work unsupervised.
Benefits

Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).

  • Optical Store Manager

    3 weeks ago

    West Vancouver, British Columbia, Canada Specsavers Full time

    Role Overview:As the leading supervisor of Eyecare Consultants, you will partner closely with the store's retail owner to deliver an outstanding customer journey end-to-end, surpassing customers' expectations time after time. You will be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques,...

  • Assistant Store Manager

    1 month ago

    West Vancouver, British Columbia, Canada Michael Hill Full time $45,000 - $55,000

    About Michael HillMichael Hill is a market leading, premium jewellery brand, operating a network of stores across Australia, New Zealand and Canada.Role OverviewAs an Assistant Store Manager at Michael Hill Park Royal, you will be responsible for helping our customers mark life's most special moments. You will oversee store operations, manage sales teams,...

  • Assistant Retail Store Manager

    1 month ago

    West Vancouver, British Columbia, Canada beBee Professionals Full time $45,000 - $60,000

    We are seeking an Assistant Retail Store Manager to join our team in West Vancouver. Key responsibilities include supervising retail staff, managing inventory, and achieving sales goals.Key Responsibilities:Supervise and motivate retail staff to deliver outstanding customer service.Oversee inventory management and maintain accurate stock levels.Manage store...

  • Assistant Store Leader

    1 month ago

    West Vancouver, British Columbia, Canada Lids Inc Full time

    Job SummaryLids Inc is seeking a highly skilled and motivated Assistant Store Leader to join our team. As a key member of our retail team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a positive store environment.Key ResponsibilitiesManage store operations, including scheduling, inventory...

  • Retail Store Manager

    1 month ago

    Vancouver, British Columbia, Canada My Convenience Store Full time

    Job SummaryMy Convenience Store is seeking a highly skilled Retail Store Manager to oversee the daily operations of our retail store. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities- Assign sales workers to duties and ensure...

  • Assistant Store Manager

    4 weeks ago

    Vancouver, British Columbia, Canada West Coast Kids Full time

    Job Title: Assistant Store ManagerJob Summary: We are seeking an experienced Assistant Store Manager to join our team at West Coast Kids. As a key member of our retail team, you will be responsible for managing store operations, supervising staff, and driving sales growth.Key Responsibilities:Manage store operations, including inventory management, visual...

  • Store Manager Assistant

    4 weeks ago

    Vancouver, British Columbia, Canada West Coast Kids Full time

    Job Title: Assistant Store Manager - RetailWe are seeking a highly skilled and experienced Assistant Store Manager to join our team at West Coast Kids. As an Assistant Store Manager, you will be responsible for managing a team of sales associates and contributing to the overall success of the store.Key Responsibilities:Manage staff and assign duties to...

  • Assistant Store Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Chevron On the Run Full time

    Job Title: Assistant Store ManagerJob Summary: We are seeking an experienced Assistant Store Manager to join our team at Chevron On the Run. As an Assistant Store Manager, you will be responsible for overseeing the daily operations of our convenience store, ensuring excellent customer service, and managing a team of staff.Key Responsibilities:Evaluate daily...

  • Liquor Store Operations Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Apex Liquor Store Full time

    Job Summary: We are seeking a highly skilled Liquor Store Manager to lead our team at Apex Liquor Store. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Manage a team of 5-10 staff members, providing guidance and...

  • Store Operations Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Eastside Food Store Ltd Full time

    Job Title: Store Operations ManagerAbout the Role:We are seeking a skilled Store Operations Manager to join our team at Eastside Food Store Ltd. As a key member of our store management team, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.Key...

  • Assistant Store Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Korna Natural Pet Supplies Ltd. Full time

    Assistant Store ManagerKorna Natural Pet Supplies Ltd. is seeking an experienced Assistant Store Manager to join our team. As an Assistant Store Manager, you will be responsible for the day-to-day operations of our retail store, including managing staff, controlling daily operations, and planning budgets.Key Responsibilities:Direct and control daily...

  • Assistant Store Manager

    1 month ago

    Vancouver, British Columbia, Canada Rx Urban Remedies Full time

    Job SummaryWe are seeking an experienced and motivated Assistant Store Manager to support the Store Manager in daily operations. As a key member of our team, you will play a crucial role in supervising staff, managing inventory, and ensuring exceptional customer service.Key Responsibilities:- Assist the Store Manager in all aspects of store operations,...

  • Retail Store Manager

    4 weeks ago

    Vancouver, British Columbia, Canada The UPS Store 117 Full time

    The UPS Store 117 is seeking a Retail Store Supervisor to lead our team. As a key member of our store operations, you will be responsible for supervising and coordinating the activities of sales workers, ensuring excellent customer service, and maintaining a high level of store appearance and organization.Key Responsibilities:Assign sales workers to duties...

  • Store Operations Manager

    2 weeks ago

    Vancouver, British Columbia, Canada J S Convenience Store Full time

    About the RoleWe are seeking a highly motivated and experienced Store Operations Manager to join our team at J S Convenience Store. This is an exciting opportunity for someone who is passionate about retail management and looking to take their career to the next level.As a Store Operations Manager, you will be responsible for overseeing the day-to-day...

  • Assistant Store Team Lead

    3 weeks ago

    West Vancouver, British Columbia, Canada Aveda Full time

    Position OverviewWe are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Key Responsibilities• Proven retail experience preferably within...

  • Assistant Store Manager

    4 weeks ago

    Vancouver, British Columbia, Canada 88 Supermarket Ltd. Full time

    Job SummaryAt 88 Supermarket Ltd., we are seeking a highly skilled Key Holder to join our team. This is a full-time role that requires excellent customer service skills and the ability to effectively manage a team.Key ResponsibilitiesAssist the store manager in ensuring the smooth operation of the store.Provide exceptional customer service and resolve any...

  • Store Manager Assistant

    4 weeks ago

    Vancouver, British Columbia, Canada penny world entertainment inc Full time

    Job Title: Store Manager AssistantAbout the Role:We are seeking a highly skilled and experienced Store Manager Assistant to join our team at Penny World Entertainment Inc. As a Store Manager Assistant, you will be responsible for managing staff and assigning duties, studying market research and trends to determine consumer demand, and implementing price and...

  • Assistant Store Manager, Brentwood

    4 weeks ago

    Vancouver, British Columbia, Canada adidas Full time

    Job Summary:As a key member of the adidas store management team, the Assistant Store Manager plays a vital role in ensuring the store meets its operational, business, and personnel targets. This includes overseeing the daily operation of the store, ensuring compliance with company policies and government legislation, and supporting the Store Manager in...

  • Store Operations Manager

    3 weeks ago

    Vancouver, British Columbia, Canada laxmi convenience and grocery store Full time

    Job Title: Store Operations ManagerAt Laxmi Convenience and Grocery Store, we are seeking a highly skilled Store Operations Manager to oversee the day-to-day activities of our retail store.Key Responsibilities:* Supervise staff, including apprentices, sales workers, and office staff* Assign sales workers to duties and oversee cash handling and inventory...

  • Retail Store Operations Manager

    1 week ago

    Vancouver, British Columbia, Canada My Convenience Store Full time

    Job DescriptionMy Convenience Store is seeking a seasoned Retail Store Operations Manager to oversee the daily activities of our retail store. This is a permanent, full-time position.About the RoleThe successful candidate will be responsible for managing sales teams, authorizing payments and merchandise returns, preparing sales reports, and resolving...