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Sales Account Manager

2 months ago

Vaughan, Ontario, Canada CB Canada Full time
About the Role

This is a 50/50 Hybrid role, allowing you to work from home and from our office. At CB Canada, we prioritize our culture, which is just as important as our strategy. Our culture is built on seven key principles that support our strategy and purpose.

Primary Function

You will be part of our world-class Inside Sales team, covering customers across Canada through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience, and our local branches. Your main focus will be on small to medium-sized businesses, selling value to key existing accounts and strategically growing share of wallet. We offer robust training and ongoing support to ensure your success.

Key Responsibilities
  • Manage an account portfolio of small to medium-sized customers, including National Accounts and contract customers.
  • Develop sales plans and expand customer contacts to effectively market Grainger's value proposition, driving profitable sales growth and maximizing portfolio value.
  • Develop and implement account penetration strategies, including regular business reviews for key customers to maximize sales.
  • Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business.
  • Establish customer and market priorities to execute a strategic course of action to accomplish sales goals.
  • Call planning, executing a sales process, and strategically using a CRM.
  • Utilize Sales Management System to understand customer needs and present cost-effective solutions to increase customer spend and loyalty.
  • Document, analyze, and understand the impact of customer-focused activities to increase productivity and sales within assigned markets.
  • Adhere to company sales and pricing guidelines.
Preferred Qualifications
  • 1-3 years of customer service experience required, sales experience an asset.
  • A post-secondary education is preferred.
  • Ability to listen, gain trust, and bring to closure an action, project, resolution, or sales with customers.
  • Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization.
  • Business acumen around sales forecasting, opportunity management, and customer planning.
  • Technological capabilities and understanding to communicate in today's business environment, Salesforce experience.
  • Ability to utilize sales process to uncover customer objections/concerns and determine appropriate solutions.
  • Ability to maintain a plan of action until desired results are achieved.
  • Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue.
  • Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset.