Key Account Relationship Manager

1 month ago


Vaughan, Ontario, Canada White Cap Full time

A role at White Cap offers a dynamic and diverse work environment where you'll interact with a wide range of people and have opportunities for career growth.

The White Cap family is committed to Building Trust on Every Job. We achieve this by being knowledgeable, capable, and dependable, and our associates drive this commitment forward.

Key Responsibilities

Maintain direct client contact and relationship management responsibilities. Provide support to National Account Managers and customers.

Main Tasks and Accountabilities

  • Collaborate with internal customers and sales teams to expand the Company's services.
  • Provide product pricing based on pricing matrix and other resources to determine the appropriate price.
  • Respond promptly to and resolve issues with assigned accounts related to supply chain problems, ordering issues, pricing, website access, events, etc.
  • Proactively identify and drive service level and revenue-generating improvements for assigned customers.
  • Facilitate the sales process through project management, track open sales orders, issue resolutions, fill customer backorders, and provide overall customer service and support.
  • Daily execution of customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
  • Provide KPI updates to National Account Managers and Leadership.
  • Share sales leads with Program Managers.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most time is spent sitting in a comfortable position, with frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally, 5-7 years of experience in a related area of responsibility.

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