Claims Resolution Specialist

3 weeks ago

Laval, Quebec, Canada Co-operators Full time

Claims Representative II Job Description

We are seeking a Claims Representative II to join our team at Co-operators. As a Claims Representative II, you will be responsible for investigating, negotiating, and settling intermediate automobile, property, commercial, condominium, and rudimentary farm claims.

Key Responsibilities:

  • Interpreting and applying coverage, participating in major event responses, and negotiating and settling intermediate service claims with a focus on behavior-based outcomes.
  • Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
  • Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
  • Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge, and acting as a technical resource.
  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

Requirements:

  • You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.
  • You have experience in insurance claims or a related field.
  • You have completed post-secondary education in insurance or a related discipline.
  • You have the Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
  • Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.

What We Offer:

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits, mental health support, and an employee assistance program.

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