Warranty Claims Specialist

3 weeks ago

Laval, Quebec, Canada SMS Equipment Inc. Full time
Warranty Administrator Job Description

At SMS Equipment, we are seeking a highly skilled Warranty Administrator to join our team. As a key member of our support team, you will be responsible for managing warranty claims and ensuring compliance with our quality system.

Key Responsibilities:

  • Manage claims files and analyze warranty claim work orders to produce claims according to manufacturers' deadlines.
  • Produce complete files and submit claims to manufacturers, ensuring timely and accurate processing.
  • Analyze and respond to warranty requests from internal and external customers, adhering to company procedures and policies.
  • Update manufacturers' modification programs (Factory Campaigns) and assist managers in analyzing warranty support requests outside warranty periods.
  • Follow up on claims while analyzing manufacturers' refusals and/or partial credits, and assist the Technical Department as needed.
  • Comply with company health and safety regulations and perform any other tasks assigned by the supervisor.

Requirements:

  • Bilingual, written and spoken, with 90% of work produced in English (American manufacturers).
  • Excellent knowledge of the Internet, Microsoft Office (Excel, PowerPoint, Word), and Adobe PDF.
  • Comfortable working with different databases, analytical thinking, and excellent customer service skills.
  • Team player with the ability to set priorities, DES or DEP in administration, or equivalent experience deemed relevant.
  • Minimum of five years' experience in a similar position in the heavy equipment or related field would be an asset.

About SMS Equipment:

SMS Equipment is a leading provider of heavy equipment solutions in Canada. We value safety, teamwork, and innovation, and we are committed to making a positive impact in our communities. If you are a motivated and detail-oriented individual with a passion for warranty administration, we encourage you to apply for this exciting opportunity.

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