Aviation Insurance Specialist

2 weeks ago

Laval, Quebec, Canada Covalen Full time

We are seeking an Aviation Insurance Specialist to join our team at Covalen. This role offers a unique opportunity to work in the aviation department and contribute to the growth of our company.

As an Aviation Insurance Specialist, you will be responsible for ensuring customer satisfaction by meeting their needs and maintaining excellent relationships with internal and external stakeholders.

Key Responsibilities:

  1. Process new business and renewals in a timely manner;
  2. Ensure customer retention;
  3. Perform risk analysis, coverage review and identify changes to be made or defaults on last renewal;
  4. Prepare various insurance documents and forward them to clients;
  5. Develop marketing strategies in collaboration with the producer;
  6. Provide excellent customer service;
  7. Negotiate renewal terms and conditions with insurers;
  8. Collect accounts receivable in collaboration with the finance department;
  9. Follow up on recommendations issued by insurers and inform the producer of any problems;
  10. Assist clients with claims and report them to the claims department or the insurer.

Requirements:

  1. Valid broker's license (RIBO asset);
  2. 3 to 5 years of relevant experience;
  3. Excellent customer service skills;
  4. Ability to maintain relationships with internal and external stakeholders;
  5. Bilingualism required (French and English);
  6. Excellent knowledge of MS Office suite;
  7. Knowledge of EPIC software is an asset;

Qualities and skills required:

  1. Team spirit;
  2. Sense of responsibility;
  3. Judgment and problem solving;
  4. Excellent time management and priority setting;
  5. Analytical skills;
  6. Autonomy and initiative;
  7. Ability to work under pressure and manage several files simultaneously.

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