Claims Representative

1 week ago

Laval, Quebec, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a skilled Claims Representative to join our team. As a Claims Representative - Major Loss Adjuster, you'll play a critical role in helping our customers navigate the claims process.

Key Responsibilities:

  • Listen to customers, clearly explain the claims process, and deliver a simplified service that exceeds their expectations.
  • Analyze insurance coverage and explain what's covered in relation to the claim.
  • Gather factual information from insureds, third parties, and stakeholders to determine claim circumstances, causes, and eligibility.
  • Assess potential liability based on investigative evidence.
  • Anticipate recoveries and direct investigations accordingly.
  • Collaborate with claims and underwriting departments, as well as outside specialists.
  • Communicate effectively with customers to keep them informed of progress.
  • Annotate and document files according to company standards and guidelines.
  • Manage external fees and costs effectively.
  • Participate in disaster and overflow calls when necessary.
  • Stay up-to-date on insurance products and investigative techniques.

Requirements:

  • CIP Designation
  • Claims adjuster's certificate
  • 5 years of experience in roadside claims adjustment
  • Comfortable working in a computerized environment
  • Bilingual (French and English) to interact with English-speaking clients and colleagues.

What We Offer:

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan with 50% matching
  • An extensive flex pension and benefits package with virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account promoting an active and healthy lifestyle
  • Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues
  • A dynamic workplace learning ecosystem with learning journeys, interactive content, and inspiring programs
  • Inclusive employee-led networks for education, inspiration, and development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program that lets you contribute to your community in a unique way

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