Senior Claims Technology Manager

4 weeks ago


Toronto, Ontario, Canada Zurich Canada Full time
Job Summary

Zurich Canada is seeking a Senior Claims Technology Manager to lead the development and delivery of critical claims technology solutions. The successful candidate will have experience managing Commercial Insurance IT platforms like Guidewire ClaimCenter and a proven track record of driving business change and IT application strategy.

The ideal candidate will have a deep understanding of IT standards and extensive experience with Guidewire ClaimsCenter. They will also have strong leadership skills, with experience managing teams and overseeing the development and delivery of complex IT projects.

The Senior Claims Technology Manager will be responsible for defining and executing the end-to-end claims IT application strategy, overseeing the planning and management of the IT budget, and proactively managing relationships with senior executives and key claims business partners.

The successful candidate will have a Bachelor's Degree and 7+ years of experience in Information Technology related to Guidewire ClaimsCenter, or equivalent experience and qualifications.

Key Responsibilities:

  • Define, communicate, and execute end-to-end claims IT application strategy
  • Oversee the planning and management of the IT budget
  • Proactively manage relationships with senior executives and key claims business partners
  • Develop and implement claims-focused business solutions and project concepts
  • Oversee demand planning and project portfolio alignment with claims technology needs
  • Ensure local and global governance compliance
  • Represent IT in defining and delivering claims technology services and programs
  • Manage internal and external claims-related IT delivery partners
  • Lead a senior team of managers in delivering claims technology solutions
  • Perform strategic HR management processes for direct reports
  • Lead the execution of complex IT claims projects or workstreams
  • Ensure claims technology is compliant with risk, governance, and disaster recovery protocols
  • Contribute to long-term strategy for claims technology and develop processes that align with strategic business objectives
  • Manage relationships with senior claims business stakeholders to identify service improvement opportunities
  • Participate in IT leadership meetings and provide guidance on claims technology and driving change initiatives

Requirements:

  • Bachelor's Degree and 7+ years of experience in Information Technology related to Guidewire ClaimsCenter
  • OR High School Diploma or Equivalent and 9+ years of experience in Information Technology related to Guidewire
  • OR Zurich Certified Insurance Apprentice, including an associate degree and 7+ years of experience in Information Technology related to Guidewire
  • AND Experience with IT development and maintenance
  • AND Knowledge of IT standards and extensive ClaimsCenter experience
  • AND People management experience

Preferred Qualifications:

  • Master's Degree
  • Project Management Institute Project Management Professional certification
  • Project management experience
  • P&C Insurance or Financial Services experience
  • Strong verbal and written communication skills
  • Organizational and analytical skills
  • Ability to lead in a team environment
  • Vendor management experience

About Zurich Canada:

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with indepth knowledge of industries and local markets.

Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com



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