AVP, Claims Technology Leader

4 weeks ago

Toronto, Ontario, Canada Zurich 56 Company Ltd Full time
AVP, Claims Technology Job Description

We are seeking an experienced AVP, Claims Technology to join our team at Zurich Canada. This is a hybrid role that will be responsible for application management and delivery to drive Business Change and IT Application Strategy.

The successful candidate will have a deep understanding of working practices and business processes in one or more business areas and will be able to lead a team of talented business analysts and software developers. They will also be responsible for liaising with stakeholders, facilitating discussions, and overseeing the development and delivery of critical claims technology solutions.

Key Responsibilities:
  1. Define, communicate, and execute end-to-end Claims IT application strategy at the local or Line of Business level, ensuring alignment with the Business Division, Segment, or global function strategies.
  2. Oversee the planning and management of the IT budget across multiple cost centers related to claims technology at a local or Line of Business level.
  3. Proactively manage relationships with senior executives and key claims business partners.
  4. Develop and implement claims-focused business solutions and project concepts with a moderate to high level of complexity.
  5. Oversee demand planning and project portfolio alignment with claims technology needs.
  6. Ensure local and global governance compliance, including claims system license management.
  7. Represent IT in defining and delivering claims technology services and programs to the local business unit.
  8. Manage internal and external claims-related IT delivery partners and ensure service performance meets expectations.
  9. Lead a senior team of managers in delivering claims technology solutions.
  10. Perform strategic HR management processes for your direct reports, fostering talent development.
  11. Lead the execution of complex IT claims projects or workstreams as part of major change initiatives.
  12. Ensure that claims technology is compliant with risk, governance, and disaster recovery protocols.
  13. Contribute to long-term strategy for claims technology and develop processes that align with strategic business objectives.
  14. Manage relationships with senior claims business stakeholders to identify service improvement opportunities.
  15. Participate in IT leadership meetings, providing guidance on claims technology and driving change initiatives.
  16. Influence senior leadership and ensure claims technology strategies align with business goals.
Requirements:

What you bring to the table:

Required:

  1. Bachelor's Degree and 7+ years of experience in Information Technology related to Guidewire ClaimsCenter.
  2. OR High School Diploma or Equivalent and 9+ years of experience in Information Technology related to Guidewire.
  3. OR Zurich Certified Insurance Apprentice, including an associate degree and 7+ years of experience in Information Technology related to Guidewire.
  4. AND Experience with IT development and maintenance.
  5. Knowledge of IT standards and extensive ClaimsCenter experience.
  6. People management experience.

Preferred:

  1. Master's Degree.
  2. Project Management Institute Project Management Professional certification.
  3. Project management experience.
  4. P&C Insurance or Financial Services experience.
  5. Strong verbal and written communication skills.
  6. Organizational and analytical skills.
  7. Ability to lead in a team environment.
  8. Vendor management experience.
About Us:

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow.

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