Luxury Client Experience Specialist
6 days ago
About the Role
We are seeking a highly skilled and passionate individual to join our team as a Client Advisor, Contact Centre. As a Client Advisor, you will be the face of Tiffany & Co., embodying the brand's values and delivering exceptional client experiences across multiple channels.
Key Responsibilities
- Deliver personalized, high-touch client experiences that exceed expectations and drive loyalty
- Utilize strong communication and interpersonal skills to build rapport with clients and understand their needs
- Provide expert product knowledge and recommendations to drive sales and satisfaction
- Collaborate with internal stakeholders to resolve client issues and escalate as necessary
- Stay up-to-date on brand awareness, product knowledge, and industry trends to drive conversion and satisfaction
- Meet and exceed client, service, and commercial goals
Requirements
- Experience in luxury client service and a client-centric mindset
- Excellent verbal and written communication skills in French and English
- Strong computer experience working on multiple software platforms
- Ability to multitask and handle multiple client interactions simultaneously
- Flexibility to work varied schedules, including days, nights, weekends, and holidays
- Authorization to work in Canada
- Proficiency with Salesforce is a strong asset
About Tiffany & Co.
Tiffany & Co. is a world-renowned luxury jeweler and leader in the industry. We are committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and offer accommodations throughout the hiring process.
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