Luxury Client Experience Specialist

6 days ago


Montreal, Quebec, Canada Tiffany & Co. Full time

About the Role

We are seeking a highly skilled and passionate individual to join our team as a Client Advisor, Contact Centre. As a Client Advisor, you will be the face of Tiffany & Co., embodying the brand's values and delivering exceptional client experiences across multiple channels.

Key Responsibilities

  • Deliver personalized, high-touch client experiences that exceed expectations and drive loyalty
  • Utilize strong communication and interpersonal skills to build rapport with clients and understand their needs
  • Provide expert product knowledge and recommendations to drive sales and satisfaction
  • Collaborate with internal stakeholders to resolve client issues and escalate as necessary
  • Stay up-to-date on brand awareness, product knowledge, and industry trends to drive conversion and satisfaction
  • Meet and exceed client, service, and commercial goals

Requirements

  • Experience in luxury client service and a client-centric mindset
  • Excellent verbal and written communication skills in French and English
  • Strong computer experience working on multiple software platforms
  • Ability to multitask and handle multiple client interactions simultaneously
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays
  • Authorization to work in Canada
  • Proficiency with Salesforce is a strong asset

About Tiffany & Co.

Tiffany & Co. is a world-renowned luxury jeweler and leader in the industry. We are committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and offer accommodations throughout the hiring process.



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