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Luxury Client Experience Specialist

2 months ago

Montreal, Quebec, Canada Tiffany & Co. Full time

About the Role

The Client Advisor, Contact Centre at Tiffany & Co. is a critical position that embodies the Tiffany brand in every client interaction. As a luxury client experience specialist, you will deliver exceptional service and build long-term client loyalty by listening to clients' personal needs and addressing them through elevated and authentic communication.

Key Responsibilities

  • Deliver luxury outstanding service to resolve client issues effectively and with empathy
  • Escalate issues diligently to ensure prompt and client-centric resolution
  • Initiate proactive, elevated, and relevant product recommendations for the client
  • Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
  • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
  • Ensure compliance with all policies and processes at all times
  • Communicate with passion and authenticity, using elevated verbal and written language
  • Meet and exceed client, service, and commercial goals

Requirements

  • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
  • Excellent verbal and writing communication skills in French & English, high energy, and passion
  • Strong computer experience working on multiple software platforms
  • Ability to multitask, handling multiple client interactions
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays
  • Authorization to work in Canada
  • Proficiency with Salesforce is a strong asset

About Tiffany & Co.

Tiffany & Co. is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. We encourage applications from people with disabilities and offer accommodations throughout the hiring process. If you require an accommodation, please contact us to let us know and we will work with you to meet your needs.