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Technical Analyst VOIP Specialist
1 month ago
We are seeking a highly skilled Technical Analyst, VOIP to provide technical support and troubleshooting for Voice over IP (VOIP) systems, ensuring reliable and efficient communication services across the organization.
Key Responsibilities- Provide technical support and troubleshooting for VOIP systems, including diagnosing and resolving general IT issues surrounding VOIP technologies.
- Support system upgrades and collaborate with internal teams to enhance performance and user satisfaction.
- Create and maintain technical documentation, including VOIP and telecommunication technical specifications, configuration requirements, and technical guides.
- Analyze and diagnose technical problems with VOIP equipment and software, including IP phones, gateways, and related hardware.
- Establish communication strategies to advance implementation and workflow changes brought about by new IT services and technologies.
- Act as a front-line support for stakeholder and user inquiries, perform triaging and troubleshooting as needed.
- Help define business scope and objectives, researching project benefits and deliverables.
- Evaluate multiple clinical business applications and advise the project team on potential impacts.
- Configure and manage VOIP systems, including setting up new users, managing phone numbers, and updating system settings as required.
- Develop or modify moderately complex business processes and elicit business requirements to ensure business needs are understood and business solutions are successfully created.
- Bachelor's degree in Business Administration or Computer Sciences, plus minimum of three (3) years Technical Support or related experience, supporting a range of IT infrastructure projects in IT service delivery organizations.
- Detail-oriented approach to data-driven project deliverables.
- Certifications related to VOIP or networking, such as Cisco CCNA or CompTIA Network+, are considered an asset.
- Experience with VOIP systems from major vendors, such as Cisco, Avaya, or Microsoft.
- Knowledge of VOIP features and integrations, such as call centers, unified communications, and video conferencing.
- Excellent verbal and written communications.
- Join one of BC's largest employers with province-wide programs, services, and operations, offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: https://www.phsa.ca
