Technical Support Specialist

3 weeks ago


Vancouver, British Columbia, Canada ChartWorld Americas Maritime Services Ltd. Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at ChartWorld Americas Maritime Services Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a problems and solutions log.

Key Responsibilities:

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Troubleshoot and resolve technical problems

Requirements:

  • Education: College/CEGEP or equivalent experience
  • Experience: Experience an asset

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Registered Retirement Savings Plan (RRSP)

Work Environment:

  • Permanent position
  • 35 to 40 hours per week
  • English language


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