Communications Specialist
2 weeks ago
We are seeking an experienced Applications Support Specialist/Trainer to join our team at Mircom Group of Companies. As a key member of our technical support group, you will be responsible for providing expert-level support for networking, CCTV, intercom, access control, audio systems, and SIP/VoIP technologies.
Key Responsibilities- Technical Support: Provide expert-level support for networking, CCTV, intercom, access control, audio systems, and SIP/VoIP technologies.
- Troubleshooting: Troubleshoot and resolve software and hardware issues efficiently to ensure seamless client operations.
- Training: Develop and deliver training programs for end-users and technical staff on the use of communications and security products.
- Documentation: Create and maintain training materials, manuals, and documentation to support effective learning.
- Customer Service: Serve as the primary point of contact for customer inquiries and support requests, ensuring high levels of customer satisfaction.
- Sales Support: Assist sales teams by providing technical expertise during the sales process, including product demonstrations and addressing client inquiries.
- Project Estimation: Contribute to project estimation by assessing client needs and recommending appropriate solutions.
- Education: College diploma or university degree in a relevant field. A technical background is an asset.
- Experience: Minimum of 3 years in applications support, training, or a similar role within the communications and security sector.
- Knowledge: Strong knowledge of networking principles and troubleshooting methodologies.
- Skills: Solid familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring practices.
- Communication: Excellent verbal and written communication skills for technical documentation and training delivery.
Mircom Group of Companies is a leading provider of intelligent building and life safety solutions. We are committed to delivering innovative communication and security solutions that make a significant impact in the field.
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