Optical Industry Professional

2 days ago

Oshawa, Ontario, Canada EssilorLuxottica Full time
Job Overview

At EssilorLuxottica, we're committed to delivering exceptional customer experiences. The Team Lead role is crucial in achieving this goal by providing outstanding customer service, ensuring customer satisfaction, and driving store success.

Main Responsibilities

• Ensure exceptional customer service by creating a welcoming and informative experience for customers

• Proactively assist customers with selections, provide recommendations, and support sales associates in achieving sales targets

• Serve as a responsible alternate store key holder, maintaining store security and integrity

Working in Retail

• Ensure LensCrafters teams provide unsurpassed customer service in line with EssilorLuxottica's high standards

• Maintain accurate execution, product knowledge, and proactive problem-solving skills to drive sales and customer satisfaction

• Work closely with colleagues to strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and retail technology

Working in Lab

• Custom fit glasses and precisely place prescriptions in lenses to meet customer requirements

• Ensure finished eyewear meets optical standards and customer requirements

• Create a safe working environment for all, demonstrating safe work practices, and maintaining lab tools and systems in good working order

Qualifications

• High School diploma or equivalent

• Strong optical and retail experience, with a solid understanding of current optical theory and merchandise

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

• Basic math skills and sales skills, with the ability to problem-solve and work under pressure

Preferred Qualifications

• State licensure or ABO certification, as required by jurisdiction

• LensCrafters Final Eyewear Inspector Certification and Quality, Fitting, and Adjusting Program certification

• Experience with optical machinery and instruments, with a solid understanding of current store merchandise and lens options

• AccuFit Digital Measurement System certification and customer service experience

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